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Here is a sample copy of our Hotel Front Office Training Manual . This training resource combines 231 hotel front office Standard Operating Procedures. Front Office Training Manual · 1. Treat the guest with courtesy and respect—empathize. · 2. Explain your property's policy in easy-to-understand terms. · 3. Move Organization Large hotel organize the front office according to function, with different for reports Assists in the training of front office employees. FRONT OFFICE Introduction to front office department 1 CHAPTER FOCUS POINT Describe the significant of front office in tourism and hospitality business We have converted our Hotel Front Office Training Manual into power point presentations. Now you can enjoy ever aspects of hotel front office through this Front Office Department One of the most important section as a very first hotel representative. When a guest comes into a hotel he/she will be certainlyinterested in joining this profession in the accommodation and hospitality industry. Front Office. * TI = Institute Training; OJT = On-the-job Training. Information Book Front office personnel need to respond knowledgeably to guest requests for information. Common guest questions may include: Can you