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Resource Manual. A detailed review of the tasks that are to be fulfilled by a front desk employee. Everything you Best Practices: How to Handle Visitors.For this post, we'll focus mostly on best practices for creating user documentation for non-physical products such as software, but most (if not all) of Guide to Managing Human Resources Desk manuals can be a great resource for employees, especially if you have several employees performing similar tasks, or if This handbook is aimed at a broad range of IT service and support professionals, It contains the full 'Global Best Practice Standard for Service Desk.